Support
Get help with IronBee.
Stuck on a verification run, an integration, or billing? Email us or reach the team in the community. A human answers every message.
support@ironbee.aiEmailBest for account, billing, and integration issuessupport@ironbee.aiDiscordJoin the communitydiscord.ggSlackChat with our teamslack.com
What we help with
- Setup and configuration of the IronBee extension and integrations
- Failed, stuck, or unexpected verification runs
- Connecting projects and interpreting run evidence and reports
- Accounts, seats, plans, billing, and invoices
- Bug reports, security concerns, and feature requests
Response times
- Initial response within one business day for every plan
- Business hours are Monday to Friday, 09:00 to 18:00 UTC+3
- Urgent issues that block a production deploy are prioritized
- Enterprise plans include dedicated support and a named contact
Reporting an issue
Include as much of this as you can and we can usually resolve it in the first reply:
- The integration you are using and where it runs (for example the Vercel integration, or the extension in Cursor)
- Your team or project name, so we can find the right installation
- What you expected to happen and what happened instead
- A link to the affected verification run or deployment, if you have one
- The approximate time the problem occurred, including your timezone
Please do not send secrets, access tokens, or environment variables. If we need credentials to reproduce an issue, we will tell you how to share them securely.
Answer yourself, faster
Your use of IronBee is governed by our End User License Agreement, Terms of Service, and Privacy Policy.